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Improving the way we operate

16/11/2015

IMPROVING THE WAY WE OPERATE

Austchrome along with the Hastings Deering Group, will soon be implementing a new business enterprise system. This is timed for late January 2016.

This new system is about making our business more efficient and easier for you to do business with us, enabling Austchrome to serve your business better through standardised processes.

Under the new system, most of the ways that we conduct business will not change, however, your company’s current Customer Account Number with Austchrome will change to a new 7 digit numeric. This may be significant if for example, your company uses this account number to facilitate trade between us.

Other changes are primarily limited to the presentation and layout of information on documents including invoices, statements and packing slips.

Be assured that as we work up to and through the enterprise system implementation, our focus will be on delivering as little disruption to your transactional experience with us as possible.

 

The following Frequently Asked Questions with Answers may assist you:

Question

Answer

When do you expect to go live with the new business system

Very late January 2016

How big are these changes to the way we do business

Most of the ways that we conduct business will not change – but there are some notable exceptions below

Changes – Customer Account Number

The current Customer Account Number will change to a new 7 digit numeric. This may be significant to you if this account number is used to facilitate trade with Austchrome. e.g. if you store the Austchrome customer account number in your Purchase Order template

Changes – when will I know my new Customer Number?

In the normal course of events, we will provide a new customer number to you when you trade with us for the first time under the new system. If this is of concern, please either contact your Austchrome representative or write to us via contactus@austchrome.com.au

Changes – Layout of Forms will change

There will be changes to the layout of forms including packing slips, invoices etc. The forms will still include all the necessary information including line number and so on to facilitate effortless trade between us. The forms will change to portrait orientation.
Examples of the forms will be posted on this web-site before we change over to the new system.


Should you have any concerns about how our new system may impact trade between us, please contact your Austchrome representative or write to us via contactus@austchrome.com.au
















 
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