Hydraulic repairs and maintenance saves customer critical hours

64

HOURS SAVED

5

REPAIRS COMPLETED

4

DAY TURN TIME

THE CHALLENGE

We were recently contacted for an urgent job by our client who provides hydraulic repair and maintenance services for various industries throughout Mackay and the Bowen Basin. An unexpected breakdown had caused significant loss in productivity on a mine site and our client required a hydraulic cylinder to be repaired immediately. 

THE SOLUTION

We understand critical breakdowns need special attention. At Austchrome, we have streamlined our workflow processes from end-to-end to ensure maximum productivity and minimise time lost to breakdowns for our customers. We believe that effective communication with our customers helps us understand their specific needs and deliver the best outcome for their business.  

Effective communication between our scheduling team and the workshop meant we were able to swiftly respond to our client’s needs and provide a timeframe for the cylinder repair to be completed. 

Having two workshop sites means we are often able to accommodate additional workload and, in this case, Austchrome were able to meet our client’s urgent deadline and deliver the repaired cylinder within four days. 

Scope of work: 

  • Disassembly 
  • Inspection 
  • Cleaned 
  • Replace Seals 
  • Re-assembly